1-Prefererably the owner if not the manager is on the premises most of the time -
regular business hours
2-Professional shop, it may be older and worn but it must be clean, neat and most
important organized. Todays debris on the floor is o.k. but not yesterdays or even worse
last weeks. All employee's must be in uniform, clean neat and fresh.
regular business hours
2-Professional shop, it may be older and worn but it must be clean, neat and most
important organized. Todays debris on the floor is o.k. but not yesterdays or even worse
last weeks. All employee's must be in uniform, clean neat and fresh.
3-No discord, no screaming, yelling or bickering, management must respect the employees
and the employess must respect management
4-Proof of continuing education. Seminars, workshops etc. Modern access to information
(All Data, Shop key etc.)
5-The shop you choose must be a busy facility, many cars, employees always active and busy,
(not reading newspapers or playing cards)
6-A pricing menu in plain sight, price quotations readly given, nothing hidden, legible itemized
invoices and some type of follow up reminders
7-Observe other customer's interaction with management. When bills are presented are they
within the quoted amount and was the work completed by the time it was promised.
8-Modern up to date equipment, tire machime,wheel balancer, alignment equipment, scope
and scanners etc.
9-Personality of management, do they take pride in their work and facility, is there a sense
of accomplishment when the harder repair job is done or are they only working for money.
10-Measure the degree of honesty. This is easily done, request a tow reciept or an inflated
repair invoice for work that was not done or ask to have a tire checked for a leak that you
know is not leaking.
11-No junk cars, todays debris on the floor, not yesterdays. Walk around the side or back of
the building and observe the cleanless and organization.
12-It helps if you can feel comfortable and comunicate well with whomever you are dealing
with.
